Now you have the solution to keep your business operating at optimum levels, how can you be sure that your services and hardware will be working at optimum levels, even out of hours?

Fusion Managed Services provide a highly cost-effective answer.
We will monitor your hardware, connection and configurations from within controlled, high security data centres connected to the internet. Our data centres are monitored round-the-clock by our Network Operations Centre (NOC) to ensure maximum uptime and, if anything should go wrong, we have the power to solve problems remotely and/or replace equipment overnight, so the service you get is what your business needs.

Key Features of Managed Services:

- 24hr Network Monitor & Alert System
Fusion uses state-of-the-art network monitoring hardware to ensure network resilience, reliability & performance. This allows Fusion to pro-actively monitor the network to predict & stop potential issues before they occur.

- 24hr Service Level Agreement
At Fusion, we pride ourselves upon the level of support provided to such an extent that, should an issue arise, we guarantee to have you back up and running within 24hrs.

- Hardware Replacement
If the provided hardware for your WAN connection should develop a fault, Fusion will arrange for a preconfigured replacement to be delivered prior to 10am on the following business day.

- Offsite Disaster Configuration Recovery (DCR)
To reduce downtime for your organisation, Fusion will schedule configuration backups every 24hours, stored on our secure TFTP server. This allows us to despatch a replacement router immediately, with the most recent configuration, meaning all you have to do is connect the router and continue working immediately.

- Unlimited Remote Configuration
As part of our managed solution Fusion will implement unlimited configuration changes, allowing you to concentrate on your business.