Support - ADSL Solutions

Below are the basic settings on our network for ADSL & Bonded ADSL connections. If you require further assistance please contact your dedicated support specialist on 08707 709 101 opt.2 or email support@fmn.uk.net

ADSL & Bonded ADSL
Username: As specified in your welcome letter
Password: As specified in your welcome letter
If you need to confirm any details, please contact your support specialist
VPI: 0
VCI: 38
Encapsulation: PPPoA ( PPP over ATM,)
Ports Blocked: None
Primary DNS: 217.144.144.11
Secondary DNS: 217.144.144.211
MTU: 1458
Basic Troubleshooting - ADSL

Microfilters:

For all ADSL connections you will need microfilters on every socket that has a device connected to it, this would include telephones, fax machines, alarms, Sky TV etc.

If a microfilter is not connected to these sockets it can cause numerous problems including dropping of the connection, no synchronisation, slow download speeds and increased noise on the line ( for ADSL Max connections noise on the line may considerably drop your line sync rate.)

I cant get synchronisation (Adsl light off/flashing)

1. Check if your telephone has a dialling tone, if you don’t have a dialling tone please contact BT 151 and ask them to check your line.

2. Check over all of your cabling and confirm that microfilters have been positioned correctly, replace if possible (even if this setup has worked before). Try without using any form of line extensions and where possible try plugging directly into the master socket. If this isn’t possible, speak to FMN sales team for a quote on a wireless router on 08707 709 101 Option 1 for sales.

3. Unplug all non ADSL equipment from all telephone sockets; this will include fax machines, alarms and sky TV etc (even if this setup has worked with them before)

If all of the above doesn’t resolve your issue please contact FMN technical support on 08707 709 101 Option 2 with your account reference to hand.

I have very slow speeds

1. Disconnect all PCs except one from your internal network and check if the problem still occurs. You may find there is one PC on the network that is maxing out the connection and causing problems for other PCs on the network.
If you are using a wireless router/access point we require that you use a fixed connection (Ethernet cable) to ensure that the speed issue isn’t related to any possible low quality signal spikes over the connection. This must be done in order to allow accurate testing.

2. On the single PC connected to the network close all applications that uses the internet connection such as downloads or peer2peer software such as Kazaa or Bittorrent

3. Please run a speed test by clicking here. We require at least 4 tests to be carried out at reasonable intervals throughout the day to determine if it is consistently slow or just at a certain period of time.

My connection keeps dropping

1. Check over all of your cabling and confirm that microfilters have been positioned correctly, replace if possible (even if this setup has worked before). Try without using any form of line extensions and where possible try plugging directly into the master socket. If this isn’t possible speak to FMN sales team for a quote on a wireless router on 08707 709 101 Option 1 for sales.

2. Unplug all non ADSL equipment from all telephone sockets, this will include fax machines, alarms and Sky TV etc (even if this setup has worked with them before)

If all of the above doesn’t resolve your issue please contact FMN technical support on 08707 709 101 Option 2 with your account reference to hand.

I get a CHAP Authentication error message when logging on

1. Ensure you are using the correct username; please check uppercase and lowercase as the username is case sensitive

2. Ensure your password is correct, please check uppercase and lowercase as the password is case sensitive.

If the connection is still failing please try the following login name and take a copy of the result.

“bt_test@startup_domain” there is no password for this account
If the above doesn’t resolve your issue please contact FMN technical support on 08707 709 101 Option 2 with your account reference to hand.