Support - SDSL Solutions

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VPI: 0
VCI: 38
Encapsulation: PPPoA ( PPP over ATM )
Modulation/Mode: ETSI (Annex_B)
Ports blocked: None
Primary DNS: 217.144.144.11
Secondary DNS: 217.144.144.211

Troubleshooting – SDSL

I can’t get synchronisation (SDSL light off/flashing)

1. Check over all of your cabling, replace if possible (even if this setup has worked before), try without using any form of line extensions. If this isn’t possible speak to FMN sales team for a quote on a wireless router on 08707 709 101 Option 1 for sales.

2. Unplug all non ADSL equipment from all telephone sockets, this will include fax machines, alarms and sky TV etc (even if this setup has worked with them before)

If all of the above doesn’t resolve your issue please contact FMN technical support on 08707 709 101 Option 2 with your account reference to hand.

I have very slow speeds

1. Disconnect all PC’s except one from your internal network and check if the problem still occurs. You may find there is one pc on the network that is maxing out the connection and causing problems for other PCs on the network.

If you are using a wireless router/access point we require that you use a fixed connection (Ethernet cable) to ensure that the speed issue isn’t related to any possible low quality signal spikes over the connection. This must be done in order to allow accurate testing.

2. on the single PC connected to the network close all applications that uses the internet connection such as downloads or peer2peer software like Kazaa or Bittorrent

3. go to http://www.adslguide.org/tools/speedtest.asp to test your download speeds. We require at least 4 tests to be carried out at reasonable intervals throughout the day to determine if it is consistently slow or just at a certain period of time.

My connection keeps dropping

1. Check over all of your cabling, replace if possible (even if this setup has worked before), try without using any form of line extensions. If this isn’t possible speak to FMN sales team for a quote on a wireless router on 08707 709 101 Option 1 for sales.

If the above doesn’t resolve your issue please contact FMN technical support on 08707 709 101 Option 2 with your account reference to hand.